Warranty Policy

Montford & Co.

At Montford & Co., we are committed to excellence and quality in our products. Therefore, we offer a warranty policy that ensures confidence and security for our customers. Below are the conditions of our warranties and how they work.

Standard Warranty - 30 Days (Free of Charge)

All our products come with a 30-day warranty against manufacturing defects, starting from the date of receipt. If your product presents any manufacturing issue within this period, we guarantee a full refund or replacement at no extra cost.

• This warranty covers manufacturing defects and structural issues with the product.
• Does not cover damages caused by improper use, drops, exposure to chemicals, or natural wear and tear.
• To request a warranty claim, contact our support team at info@montfordandco.com, providing your order number and attaching photos or videos of the defect.

Premium Warranty - 1 Year (Available at Checkout)

For customers who want extra peace of mind, we offer the 1-Year Premium Warranty, which can be purchased at checkout for an additional fee.

• Extended coverage against manufacturing defects for a period of 12 months.
• Free replacement of the product in case of defects within the stipulated period.
• Priority support for warranty claims.
• Enhanced security and reassurance for your purchase.

The price for the Premium Warranty will be displayed during the checkout process.

Warranty Claim Process

1. Contact our team via email at info@montfordandco.com.
2. Provide your order number and describe the issue.
3. Send photos or videos demonstrating the defect.
4. Our team will assess your request and, if approved, we will proceed with the refund or replacement process.

Important: The product must be in perfect condition, with no signs of misuse, for the warranty to be validated.

Need Assistance?

If you have any questions about our warranties, please contact our support team. We will be happy to assist you!

📧 Email: info@montfordandco.com